1.877.962.5017
Policies
Sales

PRICING

Due to fluctuations in the commodities market, price quotes are subject to change without notice. Please confirm prices at time of order.

ORDER MINIMUM

To offer you the best products, service and ultimately the most competitive pricing possible, a nominal $300 per order minimum is required.

TERMS AND CREDIT

Terms are prepaid unless credit has been established prior to order. To establish credit contact Customer Service at 480-962-5017 or customerservice@lehivalley.com. Once credit has been established, terms are Net 15 days. Payment is required on previous orders before additional orders ship. Accounts continually running over 30 days past due must prepay by check or credit card prior to orders being released for production. New customer orders must be prepaid by check or credit card. Orders will be processed upon receipt of payment.

PRODUCTION LEAD TIMES

In an effort to keep products as fresh as possible, we do not prepackage products. As such, the general production lead time for all orders is 5-7 business days.

Large orders and orders placed during holiday seasons may require longer lead times. Please confirm at time of order.

Shipping

LOCAL SHIPPING

For customers within the Phoenix metro area, all orders $400 or more qualify for free delivery via Lehi Valley truck or common carrier. Orders under $400 will be charged a $25 delivery fee if delivered by Lehi Valley truck or will be charged the full freight amount if delivered by common carrier. We cannot deliver to P.O. Boxes.

NATIONAL SHIPPING

Orders will be shipped via common carrier. Orders of 250 pounds or greater qualify for free freight. All orders less than 250 pounds will be subject to a freight charge. For orders under 250lbs call Customer Service at 877-962-5017. We cannot deliver to P.O. Boxes. FOB (MESA, AZ. 85205) customers are responsible for all applicable freight charges.


INTERNATIONAL SHIPPING

Currently we do not offer shipping outside of the continental United States. We are happy to provide shipping options to all major domestic shipping hubs.

RESIDENTIAL SHIPPING POLICY

A surcharge of $.15 per pound will be added to all residential shipments; including shipments greater than 250 pounds. The maximum residential surcharge is $45.

REFRIGERATED FREIGHT

When temperatures exceed 85°, we can not ship heat sensitive items (i.e. chocolate, yogurt, carob and some gummi products) via standard methods. Heat sensitive items are clearly marked with a symbol of an encircled "H" within the catalog and product pages on lehivalley.com. For large orders of heat sensitive product (pallet quantities), we may be able to arrange refrigerated LTL freight. For less than pallet quantities we can ship heat sensitive product via our Ice Pack Program documented below. Due to the additional efforts necessary to ensure safe arrival of heat sensitive products, certain shipping restrictions, product minimums, and up charges are applicable.

Ice Pack Program

The Ice Pack Program allows us to ship heat sensitive items even when temperatures exceed 85°. As the name suggests, ice packs, in combination with an insulated corrugated box, are used to keep products from melting. It can be assumed that heat sensitive items will have the need to ice pack from April into October of each year.

ICE PACK SHIPPING RESTRICTIONS

All orders must have a three-day shipping lane. For clients in AR, AZ, CA, CO, ID, LA, MT, NM, NV, OK, OR, TX, UT, WA, and WY, the three-day shipping lane can be accomplished via UPS Ground. For clients in NE, MO, MS, and most of Kansas and part of Tennessee, the three-day shipping lane can be accomplished via FedEx Ground. Those outside of the before mentioned states require orders be shipped via UPS 3 Day Select. The additional charges for expedited shipping would apply.

All orders including heat sensitive products during summer months will be subject to our standard 5-7 business day lead time. However, heat sensitive products need to be shipped Mondays or Tuesdays to avoid sitting in a truck or warehouse over the weekend. Therefore, orders with heat sensitive products may be subject to slightly longer lead times.

ICE PACK PRODUCT MINIMUMS

Bulk heat sensitive products have a 20-pound minimum. Packaged heat sensitive products have a 2 case minimum.

ICE PACK UP CHARGE

Due to the additional packaging materials necessary, the following up charges per unit apply to shipping heat sensitive products during summer months (below).

Package Size Up Charge
4 oz Bags, 8 oz Bags, Car Cups &
UP U1, U2, U3 Bags
$0.17 per unit
12 oz & 16 oz Bags $0.33 per unit
Tub 1 & Tub 2 $0.17 per unit
Tub 3, Tub 4 & Tub 5 $0.37 per unit
Trays $0.45 per unit
Bulk $0.33 per pound
Returns

Upon receipt, please inspect your order and notify us of any damage. Any product you wish to return for credit must first be approved by contacting our Returns Department at 480-962-5017 or email at customerservice@lehivalley.com. No credit will be issued for product after 7 days of receipt. We cannot accept returns on custom or specialty orders.

Privacy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices. To make this notice easy to find, we have provided a link under the Policies section at the bottom of each page.

Information We Collect
This policy is applicable to all information collected or submitted on the Lehi Valley website. During the registration and check out process we collect the following types of information:
· Company Name
· Contact Name(s)
· Address(es)
· Email Address(es)
· Phone Number(s)
· Fax Number(s)
· Tax ID Number

The Way We Use Information
Information is only used to create accounts and complete orders. We do not sell, rent, or share this information with any outside parties except to the extent necessary to complete orders, i.e. resolving a shipping problem with UPS.

Email addresses are used to confirm orders, resolve concerns, and answer questions. We also use email addresses to send out a periodic newsletter. Customers who wish to receive the newsletter simply need mark the newsletter box within their company profile. Customers no longer desiring to receive the newsletter can opt out at any time by unchecking the newsletter box within their company profile.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Any information collected is protected during transmission using SSL software, which encrypts data and is the industry wide standard for site security.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging in and clicking “My Profile” under the “My Account” menu at the bottom-left of any page or by clicking your account name in the shopping cart area at the top-right.

Our Commitment To Children's Privacy
Protecting the privacy of the young is especially important to Lehi Valley. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

How To Access Personal Information
To access and/or modify account information and preferences click “My Profile” under the “My Account” menu at the bottom-left of any page or by clicking your account name in the shopping cart area at the top-right. Account, Shipping, Billing, Company, Buyers, Accounts Payable, Password and Email Information can be updated under the “My Profile” section.

Newsletter Subscriptions
Our newsletter is opt in, opt out. Signup for and removal from our newsletter is completed solely by the customer. Once opted out customers will receive one final email confirming addresses have been removed.

How To Contact Us
For questions or concerns about our privacy policies, please call 480.684.1402 or send an email to info@lehivalley.com.